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Reviews
Tuesday, May 15, 2012
Just Love the Prince George!
We recently spent two nights at your fine hotel. We had a King Deluxe Suite and the suite, itself, is very impressive. It was very clean and so nicely appointed. Your staff is superb. We felt welcomed from the lovely gentleman who greeted us at the entrance, to the Front Desk staff, and housekeeping. Your location is the best in Halifax. We ordered in-room dining on 3 occassions and the staff who took our orders were courteous and efficient. We couldn't believe how quickly our food arrived to our room. However, we were disappointed with the slow sevice at GIO when we dined there on Friday night. It wasn't overly busy. Still, the food was excellent! We will be visiting Halifax again in a couple of weeks and we plan to stay at the Prince George, of course. We would like some info on the Red suite because we like the idea of contributing to a charitable cause. Does this suite have a private bedroom or is it more like a junior suite? Finally, we are happy that your hotel is 'green' and completely non-smoking. We also appreciate the 1pm check-out. Even though we checked out around 10am, it was nice not to feel rushed. Bruce & Dawn MacKeigan Sydney River, N.S.
- B Mackeigan
Sydney
Hello Mr. & Mrs. MacKeigan,
Thanks so much for such a thorough review! I'm delighted that you love the hotel and appreciate your kind compliments regarding Virgil at the front door - who has only been with us for a couple of weeks, Penny (with the English accent) and I think you mean Holly, in Reservations.
The Red Room has been specially decorated in "reds" to support the Heart & Stroke Foundation - and a percentage of the proceeds will go to the Foundation at the end of the year. The room is a junior suite, as you thought, with the bedroom separated by double frosted glass doors.
Glad that you enjoyed everything overall - but will follow up on the slow service you reported in Gio.
Thanks again for the feedback!
Warm regards,
Nick Carson,
General Manager
Tuesday, May 15, 2012
Totally wonderful and relaxing
I had family in town for a niece's graduation so we used the hotel as a overflow. But it was wonderful to have quiet and relax. Enjoy the night life in downtown Halifax which is great to be able to tour the city and be able to walk. Loved the fact that the parking was included in the package I bought. The family arrived at the hotel around noon on Sunday and we all relaxed and put finishing touches on for the graduation. I asked the housekeeper for more coffee and she was wonderful in giving us two more for those who like coffee. Buffett breakfast was great and tasty. Nice to have all those options. Two of us used the pool on Sat evening and it was relaxing, quiet. In all the hotel was great and I would use you again and tell my friends about the great service. You have a great place!!! Kim PS - I was in the hotel business for 10 years so I do recognize very good service when I see and experience it.
- K Matheson
Dartmouth
Hello Ms. Matheson:
It's great to receive feedback from someone who has worked in this business! Thanks so much for the great review on our customer service. Much appreciated!
As you say, we are in a great location ...easy walking to everywhere!
Congratulations to your niece on her graduation - hope you all had a great time and a wonderful celebration.
Kind regards,
Nick Carson,
General Manager
Monday, May 14, 2012
great encore
Second annual visit, hoping for as great a time as last April - not disappointed. Very clean room (608), as was the entire facility. Not showing any age. Most affable staff, in all areas. Very much enjoy the en suite breakfast service. Ability to select house keeping times is appreciated.
- T Morgan
Winnipeg
Hello, Mr. Morgan!
Great to have you here on the second annual visit! Thanks for the great overview on the hotel and the lovely feedback regarding Rola, Justin and Concierge dude!!!
Welcome and appreciate any and all feedback regarding SixSeventeen - your request for nut-free products has been noted!
Look forward to a possible third annual visit?
Kind regards,
Nick Carson,
General Manager
Monday, May 14, 2012
Unexpected Overnight Stay
Great stay, I was ungraded to the Crown Floor and got to enjoy your new lounge. Very well done!! This new addition is sure to be a hit with your patrons. Only "hiccup" was that I was unable to get a "secure" wireless connection from my room. Talked to your staff but they were, although apologetical, unable to help but they did try.
- G Aucoin
Trenton
Dear Mr & Mrs Aucoin,
Thanks so much for taking the time and trouble to complete a Guest Survey following your recent visit to The Prince George.
I was delighted to learn that you enjoyed your stay and very much appreciate your kind comments and observations! Glad you enjoyed our new lounge "SixSeventeen"! Apologies, however, for the problems which you experienced with wireless internet. I have asked my technical team to check this wing of the hotel but very much regret the inconvenience caused to you on this occasion.
Thanks again for the feedback,
Kind regards,
Nick Carson,
General Manager
Monday, May 14, 2012
Relaxing Stay
Lovely building, great service, quiet rooms, liked the mini fridge and coffee/tea maker. Nice business centre.
- C OKeefe
St.Johns
Hello Ms. O'Keefe,
Thanks so much for the positive feedback. Appreciate your input on our building, our staff and our facilities!
Have taken note of your observation regarding our front entrance; however, this is the time of year when we install hanging baskets and live trees outside so you should see some great improvement if you come back this summer.
Thanks again!
Warm regards,
Nick Carson,
General Manager
Thursday, May 10, 2012
It was good, bad, and dissapointing.
We had a reservation for Saturday, May 5th. We were told check in started at three, we arrived at three thirty and were told that the room was not ready and they would call us when on the cell when the room was ready, so we left our bags at the desk and asked where we could park our truck and were advised we could park in the parkaid, and tried to kill some time, at six pm we recieved a call letting us know the room was ready. (that was the first dissapointment) So know we are in a rush to get ready for the show at the Metro Center, so it kind of ruined the mood of our night. (second dissapointment) After the show, we came back to the Prince George, it is a wonderfull room well set up with plenty of hot water. We enjoyed our breakfast and paper the next morning and packed up our gear and prepared to leave. At the check out desk I asked to have our ticket for the parking validated, we were told that we had to pay for parking, we were never told that when we were guided to park there, we assumed it was included. (third dissapointment) We usually stay at other places, and feel even though they may not be as close to downtown, they treat us better than your establisment has treated us, and just to give you an example, we once arrived at an establishment and the room was not ready and they upgraded our room at no cost to us instead of telling us to wait for a few hours. Over all, three out of ten. Don Wills.
- D Wills
Charlottetown
Dear Mr. & Mrs. Wills,
So sorry that we caused you disappointment on this visit. Our check in time is 3 pm and usually most, if not all, of our rooms are ready; however, one particular room had been selected for you - and it is one of a kind...and this was the reason for the delay. Be assured that we would certainly have upgraded you to whatever we had available - but on this particular day there was limited availability and we did not want to "downgrade" you! I can certainly understand your frustration at having to wait for your room until past 6 o'clock, especially as you were attending a concert - and for this, I am deeply sorry. The delay in the room being ready for occupancy could have been for a variety of reasons - most probably because the previous occupant was late checking out. Profuse apologies, once again.
Mr. & Mrs. Wills, all of the downtown hotels charge for parking - although it is often "hidden" in a higher room rate. So sorry that this was not explained to you when you checked in - and it just added to your disappointment.
I do hope that you will not be completely deterred from staying with us again.
Very kind regards,
Nick Carson,
General Manager
Thursday, May 10, 2012
Pleasant stay
Helpful front desk and concierge. Modern spacious and tidy room. Great location. Free Globe and Mail. Reasonable rate. Only point of concern is the accommodation of pets although I have a pet of my own. I assume their must be designated rooms for the pets?
- M Kielley
Memorial University Of Newfoundland
St. John`s
Dear Mr. Kielley,
Thanks so much for your feedback - and I was delighted to learn that you enjoyed your stay.
Yes, like many other hotels, we are pet-friendly! However, we have a very stringent cleaning program in place and an entire floor where pets are not permitted.
Your observations are much appreciated!
Kind regards,
Nick Carson,
General Manager
Wednesday, May 09, 2012
Had a great time.
Everyone that I had contact with at the Prince George was friendly, helpful and polite. I would not hesitate to recommend the hotel to any of my friends who were going to visit Halifax. The accommodations and service were first rate. The lobby tastefully done and the room was nicely appointed and clean.
- F Nahar
Media
Wednesday, May 09, 2012
Lovely accomadations and would highly recommend..
This is a lovely hotel to stay in. The staff is very pleasant and helpful especially when you haven't stayed in the area before as an overnight guest. I only have one concern in that this stay was a gift from my boss for Christmas, and when we checked in on Saturday evening we were told to just go to the buffet for breakfast, sign the bill and bring it to the front desk and they would deduct it from the bill. On Sunday morning we went for the buffet breakfast, signed the bill and asked the waitress for the bill to take to the front desk. She said that they would look after it. We went to the front desk to check out and was told that there was a limit on the breakfast of $25.00 and had to pay the difference of $14.00. We were not told this when we checked in on Sat. evening and I looked over my reservation voucher and did not find it anywhere where it says that there is a $25.00 breakfast limit. If I was going to give this hotel stay as a gift I certainly would want to know ahead of time to let the person know so that they would be prepared. I went back to the front desk after checking my voucher again in our room and could not find the $25.00 limit. When we were leaving I stopped at the front desk to let them know that I had check my voucher and couldn't find the $25.00 limit on the breakfast to just let them know that if I was giving this stay as a gift that I would want to know ahead of time. They ended up giving me back my money which I thought was very nice of them but that is not why I wanted them to know about the $25.00 limit. I would highly recommend staying here and would certainly be back again. Thanks again for the wonderful service.. Brenda Hamilton
- B Hamilton
Annapolis Royal
Hello Ms. Hamilton!
Thanks so much for your feedback and profuse apologies for the confusion regarding breakfast.
I imagine that your gift package was for our "Perfect Escape" package which includes guestroom, parking and a $25 credit which can be used for any food or beverage item in the hotel. Most guests who purchase this package use the credit for breakfast; however, I realize that this was not explained to you when you checked in and I am so sorry that a description of the package was not included in your gift (which it should have been). I was very glad that our Front Desk reimbursed you!
Thanks again for writing - as your feedback helps us to avoid such mistakes in the future.
Kind regards,
Nick Carson,
General Manager
Wednesday, May 09, 2012
Grandeur
From the moment you enter The Prince George Hotel the organization and cleanliness stands out. Its wonderful to walk up to the front desk and have a Guest Services Associate watch and take care of you until the process is done. The concierge was excellent in giving directions and just being somebody who greeted you with a smile upon leaving and entering the hotel.
- H Bentham
Hello Harry!
Great to hear from you - and thank you for choosing The Prince George!
I was delighted to learn that you enjoyed your stay and greatly appreciated your kind compliments on our staff and service.
I do hope that The Prince George will continue to be your hotel of choice in Halifax.
Kind Regards,
Penny Cameron,
Guest Services\Concierge
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© The Prince George Hotel
1725 Market Street in downtown Halifax, Nova Scotia B3J 3N9
- Reservations 1-800-565-1567
- Direct 902-425-1986
- Email ask@princegeorgehotel.com