Reviews

Thursday, May 30, 2013

Fabulous way to attend my daughter's graduation!

The experience was great. we dined at Brio, and relied on reception and especially the concierge team to guide us through a wonderful Halifax experience. It was my second time at your hotel and will not be my last.

- Allen Nightingale

Dear Allen:

Congratulations on the graduation!  Trust that a good time was had by all and I really appreciate your comments regarding the hotel and the Halifax experience.  Hope to see you again soon.

Kind regards,



Scott Travis
General Manager



Wednesday, May 29, 2013

Relaxing atmosphere and enjoyable stay

we went to the Prince George Hotel to celebrate our 4 years anniversary. Overall we found our stay pleasant. We spent one night in Halifax and with the proximity of the hotel to downtown it made it easy to walk around and visit local shops and grills. The weather was not on our side Saturday but it was nice and sunny on Sunday and being that we stayed on the Crown floor we were woken up by the sun, which was nice. Our overall stay was great and when we go back to Halifax we will strongly consider The Prince George Hotel has an option.

- Valerie Lemay

Dear Valerie:

Apologies for the noisy air exchange and thanks for reporting this.  Often these things can be fixed - or at least improved upon - once we know about them!  I do hope we will have the opportunity to welcome you back in the future - glad you saw some sunshine during your stay.

Kind regards,



Penny Cameron
Manager, Guest Experience\Concierge
Member, Les Clefs d'Or Canada



Tuesday, May 28, 2013

LUXURY !

After a long hard week of travelling, having the opportunity to staying at the Prince George was heavenly. From the moment you step through the door to check in and until the moment you check out, you feel totally pampered. Having Saturday night dinner at GIO just made everything absolutely perfect. I was on my own - may own Saturday Night Date - and the staff made me so welcome and comfortable. The food experience was incredible - best I have ever had. Keep up the good work!

- Judith Simons

Dear Judith:

We're proud of Gio - and so glad that you were made to feel so welcome and comfortable on your "date"!!!!
Thanks for the great compliments - hope that we have the opportunity to welcome you again in the future.

Kind regards,



Penny Cameron
Manager, Guest Experience\Concierge
Member, Les Clefs d'Or Canada



Tuesday, May 28, 2013

Outstanding

I am a former Minister of Tourism for Nfld. This is the best hotel I have ever stayed at in Halifax. Great service great food great people. I look forward to staying there again soon!

- Charles Furey

Dear Charles:

Coming from a former Minister of Tourism, this is praise indeed.  Thank you so much for your recommendation and thanks for discovering The Prince George on your travels.  Your kind compliments will be passed along to the staff you met in Gio!

Kind regards,



Penny Cameron
Manager, Guest Experience\Concierge
Member, Les Clefs d'Or Canada



Tuesday, May 28, 2013

Home away from home

As per usual my experience with the Prince George Hotel was great from check in to check out. I am excited to have the breakfast buffet (hot) back soon I hope as that is always my breakfast. But was accommodated by the waitress (I always complement her service but can't remember her name - strawberry blonde hair has been there for a while) and kitchen staff as per usual with a wonderful breakfast and extraordinary service.

- Maegan Macdonald

Dear Maegan:

Very much appreciate your kind compliments and positive observations.  Your comments will be passed along to Pema, Anders and Christine (strawberry blond) in the Terrace!  Thanks again.

Kind regards,


Penny Cameron
Manager, Guest Experience\Concierge
Member, Les Clefs d'Or Canada



Tuesday, May 28, 2013

Great Location Well Appointed Hotel

My wife and I stayed at the Prince George during our brief visit to Halifax for our daughter's graduation. We were impressed with the classic style of this great downtown location. The staff was attentive and friendly. My only complaint is that the room did not have a pen, but only a pencil. Perhaps a small detail, but I needed to write a congratulations card, so for me at that moment, this small detail was very important.

- James Kraft

Dear James:

Details are so important and I don't blame you for mentioning the closet door and the toilet seat (annoying!) - which both obviously need to be fixed.  New pens (and not pencils) - noted!

Kind regards,


Scott Travis
General Manager



Tuesday, May 28, 2013

Best stay I have ever had in a Hotel.

The hotel and room were gorgeous. I was very impressed with the style. I really enjoyed the hospitality and overall atmosphere of the hotel. I did not like the many extra things that I must "opt-out" of. For example, I read a note stating that unless refused, a $1/$2 charge would be applied to my account and a newspaper delivered in the morning. I read this and told the front desk that it would not be necessary and that I would not like to be charged. Fortunately I was not charged, despite a newspaper being delivered anyway.

- Logan Coffill

Dear Mr. Coffill,

WOW - comments don't get much better than yours.... we are blushing I can assure you and look forward to welcoming you home very soon.

Scott

Scott Travis
General Manager



Tuesday, May 28, 2013

Service with a smile.

We arrived Friday afternoon and were met my your valet staff and given instructions regarding parking. We registered, got our room keys and were given a parking pass.It has been a while since we stayed in hotel facilities and I parked the car as my wife waited in the lobby and then got one of the staff to help with the luggage. We started for the car and the lad was diverted for translation purposes and another lad helped us to the room with the luggage. We went out for supper and found Halifax hospitality in the city as well as in the hotel. I did not get the instructions regarding using the parking card for both exit and entry, thus I pulled another card on reentry. We had breakfast and lunch saturday from room service and found everything very nice.I got another parking card, at which time I received the instructions to use it for both exit band entry. We were part of the wedding reception that you catered and it was very well done in presentation and in staff approach and actions. The next morning we had breakfast again from room service and were very pleased with the meal and staff. We checked out Sunday morning and found that the staff was very good,

- Gail Frellick

Dear Gail:

Appreciate your detailed description of your experience - from arrival to departure!  Glad that everything went well.
Thanks for the positive overview and hope to see you back in the future.

Kind regards,



Penny Cameron
Manager, Guest Experience\Concierge
Member, Les Clefs d'Or Canada



Monday, May 27, 2013

Fantastic!

Everything was perfect at the Prince Georges. I would stay there again.

- W Lynn Buskard

Thanks so much Lynn!  Your kind compliments will be passed along to Anders at our Front Desk.

Kind regards,



Penny Cameron
Manager, Guest Experience\Concierge
Member, Les Clefs d'Or Canada



Friday, May 24, 2013

excellent

Enjoyed our stay at the hotel very much. Staff were more than accommodating. Room was lovely. Location great. Have nothing negative to say. Would recommend your hotel to anyone, and will return given the opportunity.

- Dale Bentley

Dear Dale:

Hope you had a great time at the Bluenose Marathon!  There was a great atmosphere downtown and the weather was great for the event.  We do advertise a Marathon Special prior to the event - it is posted under "specials" on our website so make sure you book well in advance either on-line or through our Reservations Department!

Kind regards,

Scott Travis
General Manager



Wednesday, May 22, 2013

My one night stay at the PG.

Our stay on the 15 May 2013 was very nice. The staff was great and the accommodations were very nice although a little costly for the time of year, I don't think the summer rates have come into play yet.

- Terry Farrell

Dear Terry:

Thank your daughters from us for encouraging you to stay at The Prince George. Throughout the year we offer special rates and packages (with inclusions) so don't hesitate to check out web-site or call in-house Reservations directly for the best prices - we would love to welcome you back again!

Kind regards,


Scott Travis
General Manager



Tuesday, May 21, 2013

Impressive

I was so grateful for the early check-in after flying across Canada for the Bluenose!!! I was also impressed by the valets - such nice gentlemen. So very grateful for their advice on getting out of the city with so many blocked roads from the Bluenose. Excellent location and lovely staff. The room was comfortable and clean. I especially liked the bathtub!!

- Jody Sark

Dear Jody:

Many thanks for travelling across the country for the Bluenose Marathon and for choosing The Prince George.  It was good to know that you received such excellent service from our Concierge and I was so glad that the weather was perfect for the Marathon.  Hope to welcome you back next year.

Kind regards,



Scott Travis
General Manager



Tuesday, May 21, 2013

Home away from Home!

It's a beautiful place to relax and enjoy after a days work ..The room is very clean and to me it's the first thing I notice , my wife occasionally comes with and she too comments on professional and well deserve appreciation to staff and management that makes her stays awesome.. It is well centered with business and restaurants and enjoyment to and fro to everything Halifax has to offer.Thanks.

- Raymond Doucette

Dear Raymond:

I cannot ask for much more than for this hotel to be described as a "home away from home".  Thank you so much!

Kind regards,


Scott Travis
General Manager



Tuesday, May 21, 2013

Halifax Visit

Great Hotel, nice location. Rooms were clean and comfortable. Catered meals were good, would certainly stay again if return to Halifax.

- Chris Strelioff

Dear Chris:

We were delighted to host the FYI Doctors Conference and very much hope that we will have the opportunity to welcome you back in the future.

Kind regards,



Scott Travis
General Manager



Tuesday, May 21, 2013

I have to say that I was so impressed with your staff ,the friendly smile on all ther faces was truly remarkable .

The accommodations were lovely , the location for us could not have been better , your amenities were not actually used by us to any extent so I cannot vouch for them with first hand knowledge however I have no doubt that they would be excellent . I cannot stress enough about the value of your staff , you have chosen well .

- Brenda Blois

Dear Brenda:

Thanks for the wonderful comments regarding the employees you met here at The Prince George.  It means so much to know that we are on the "right track" when it comes to customer service.

Hope to have the pleasure of welcoming you again.

Kind regards,



Scott Travis
General Manager



Tuesday, May 21, 2013

Great night stay

It was a nice comfortable stay. We only slept there, we did not use any of your amenities so I cannot comment on them.

- Cathy Tulkens

Dear Cathy:

Thanks for the feedback and I was glad to learn that you had a nice comfortable stay!

Kind regards,



Scott Travis
General Manager



Tuesday, May 21, 2013

Great service as always

The service is always great. I had forgotten my toothbrush and toothpaste. I called the front desk to see if there was a store around that was open and they actually said they would bring me up one. It took less then 5 minutes and I had one at my door.

- Alicia Blackstad

Dear Alicia:

So many guests used their personal phone as an alarm clock these days - and we certainly do need more outlets as other guests have pointed out! We're listening, don't worry.  Thanks for choosing The Prince George.

Kind regards,


Scott Travis
General Manager



Tuesday, May 21, 2013

GREAT EXPEREINCE, CONVENIENT, GREAT SERVICE.

HI, I WAS ATTENDING THE BLUENOSE MARATHON, IT IS BY FAR THE MOST CONVENIENT HOTEL FOR THIS EVENT, IT'S EASY FOR MYSELF AND MY FAMILY TO GET AROUND, TO MAKE THE BEST OF THE EVENT. THE SERVICE WAS AWESOME, WE DID VALDET AND PARKING AND THE GUYS TOOK OUR BAGS TO OUR ROOM AND CAME AND GOT OUR BAGS, GREAT PEOPLE, VERY PROFESSIONAL AND PERSONABLE. WE ALWAYS ENJOY OUR STAY WITH YOU. THANKS FOR MAKING MY BLENOSE EXPERIENCE EVEN MORE SPECIAL.

- Michael Miller

Dear Mike:

You are most welcome! We love the Bluenose Marathon weekend - great atmosphere everywhere!

Kind regards,


Scott Travis
General Manager



Tuesday, May 21, 2013

Girls Night Out

Pattie, Kelly, and Emma Jane - grandmother, daughter and granddaughter had a fun night away in the big city of Halifax. We booked our room on the Club Floor and enjoyed the opportunity to have snacks and drinks. The espressos and hot chocolate are especially good. The new Lounge is comfortable and attractive. The Prince George is our preferred hotel in Halifax. Three years ago our daughter, Jenn MacLeod has an amazing wedding reception here. Penny M. was so helpful, and easy to work with. The updates to the hotel we notice on each visit are great. The Prince George and Gio are two of our favourites in Halifax. Pattie and David MacLeod

- David & Patty Macleod

Dear Pattie:

I was delighted to learn that you "and the girls" enjoyed a great night out and I really appreciate your positive feedback.  I'll forward your compliments on to Penny MacKinnon, our Wedding specialist.

Kind regards,


Penny Cameron
Manager, Guest Experience\Concierge
Member, Les Clefs d'Or Canada



Tuesday, May 21, 2013

Excellent Stay

During my stay the service was 1st class. My room was comfortable, clean, functionable. The front desk staff was most accomadating. Great job. Keep up the good work.

- William Hutton

Dear William:

First class service is what we continually strive for and I am so glad that you left with such an excellent impression.  I do hope that The Prince George will continue to be your favourite hotel in Halifax!

Kind regards,



Scott Travis
General Manager



Monday, May 20, 2013

Smooth as silk...a very pleasurable stay!

Excellent check in & reservation process......I made sugestions as to what I was looking for and your staff made it happen!!

- Alban Comeau

Hello Alban:

Thanks so much for your loyalty to the hotel.  We will always do our utmost to squeeze you in and the waitlist system does work - although sometimes it's hard to plan last minute!

Kind regards,


Scott Travis
General Manager



Monday, May 20, 2013

Excellent

Clean room, professional and courteous staff

- Denise Martin

Dear Denise:

Thanks for posting such a positive response!  Hope to welcome you again soon.

Kind regards,

Scott Travis
General Manager



Friday, May 17, 2013

The perfect place to be when traveling on business

My colleague and I had a last minute conference call scheduled with a very important client, and needed space to make the call as well as room to work through documents. When I asked the front desk if they had a small room we could use, they put me in touch with Erin Surrette. Erin was amazing and accomodated us immediately with a room that was perfect for our call, and allowed us to respond to our clients tight timelines. Erin and the desk staff were extremely pleasant, responsive and helpful in a way that was truly genuine. Please pass on my thanks once again.

- Michael Chisholm

Dear Michael:

I was delighted to learn that Erin was able to make arrangements for you so quickly and will certainly pass on your thanks to both Erin and the Front Desk agents.

Kind regards,


Scott Travis
General Manager



Thursday, May 16, 2013

excellant as always

The service is unbeatable, rooms clean and comfortable.Everyone greets you with a smile. Location is perfect for attending anything downtown or just to enjoy walking around the waterfront

- Donald Baillie

Dear Donald:

Thanks so much for the great comments.  I will be sure to forward your compliments to both Alex and Virgil!

Kind regards,


Scott Travis
General Manager



Thursday, May 16, 2013

Lovely hotel, fantasitc location!

The location was great! Traveled to Halifax for business and enjoyed staying at the Prince George.

- Anissa Steeves

Dear Anissa:

Hope that we can continue to be your home away from home in Halifax when you're travelling on business!

Kind regards,


Scott Travis
General Manager



Wednesday, May 15, 2013

Highly Recommend This Clean and Cozy Hotel

We were 100% pleased with location of hotel, the service was excellent, our rooms were very clean with comfortable sitting chairs, very comfortable bed and bedding was of the highest quality. Nice walk in shower with fine towels. Hallway etc very quiet and clean. Desk clerks were very polite and helpful. Enjoyed underground parking, which was very convenient. Enjoyed a nice breakfast in the terrace. Very healthy selections and very pleasant staff. Enjoyed having newspaper in the morning with a coffee in our room. Enjoyed a late afternoon walk to the waterfront. All in all we were 100% pleased and would highly recommend our friends staying with you.

- Donna MacNeil

Dear Donna:

It makes us happy to know that you are 100% happy!  And your kudo's to our Housekeeping staff will be passed along.

Kind regards,


Scott Travis
General Manager



Wednesday, May 15, 2013

May 8th visit

Hello I stayed at the hotel to attend the Top 50 CEO event and brought my wife along. we had a lovely stay.

- Mark Dawe

Dear Mark:

So pleased to learn that you and your wife enjoyed your stay.  We are always proud to host the Top 50 CEO event here at The Prince George.

Kind regards,



Scott Travis
General Manager



Wednesday, May 15, 2013

Halifax's Best Hotel. Hands Down

We had a fantastic stay for our 1st Anniversary. The Executive Suite was first class all the way and we really appreciated the service. Steven Morris was really helpful and made us feel welcome right away. The front desk staff was wonderful as well. They went out of their way to make sure everything was in order. The restaurant, Gio, was closed for a wedding on the evening we stayed, otherwise we would have dined there given it's reputation. We did, however, have the Mother's Day Brunch the following morning, which was out of this world! I've stayed at this hotel on several occasions over the last 20 or more years and always appreciate it's location, service, and amenities.

- Tom Thomson

Dear Tom:

Many congratulations on your 1 year anniversary and thanks for choosing to spend it at The Prince George.  So sorry that you were unable to enjoy Gio because of a private function - and you should have been advised that the restaurant was closed - apologies for the disappointment.   Thanks for the overall positive feedback and hope we will have the pleasure of welcoming you back for anniversary number 2!

Kind regards,


Scott Travis
General Manager



Wednesday, May 15, 2013

A stay that worked well.

I had to attend a Nova Scotia School Sport banquet at the Trade and Convention Centre. Great location for the students and myself.

- Joe Chisholm

Dear Joe:

Thanks for writing - the hotel is so convenient when you have an event at the WTCC - right next door and no hassles!

Kind regards,



Penny Cameron
Manager, Guest Experience\Concierge
Member, Les Clefs d'Or Canada



Wednesday, May 15, 2013

Great Memories!

It was a quick in and out trip for our family to attend the Top 50 CEO awards, rooms were great and clean staff was incredible and I love the later check out! Cannot wait to be back!

- Erin Ostridge

Dear Erin:

We all enjoyed meeting Nate and he looked just perfect in his business suit!!  We can't wait to welcome you back.  Thanks again.

Kind regards,


Penny Cameron
Manager, Guest Experience\Concierge
Member, Les Clefs d'Or Canada



Wednesday, May 08, 2013

We felt loved and pampered; Who could ask for anything more?

Whenever we are in Halifax we stay at The Prince George. Our reason for staying at your hotel is due to the extra effort that ALL of your staff put into making guests feel welcome and cared for. We appreciate all the work and hospitality your staff provide to make the hotel so wonderful. The location is great for us as we enjoy several of the restaurants in the area. We were sad when the two used bookstores closed, but were comforted by the French bakery that moved into one of the spaces. We enjoying being able to walk around the city and feel that The Prince George is ideally located. We have a 15 month old and we are still welcomed and do not feel like a burden, which is nice. The crib provided by the hotel was perfect. Our room was clean and quiet in the night. The bed is wonderful. I always have an amazing sleep on your beds. This time we stayed on the sixth floor and the 617 lounge was the perfect addition to our stay. The only thing that we found took away from our stay was the fact that the television in the lounge gets put on automatically each day by staff. We recognize that many people like to watch television/news/weather, but may we suggest that guests can turn it on if they would like it on rather than having it on as a default? We turned it off each morning we were there and actually found out when we asked the others in the room that they would prefer it off as well. Otherwise, the lounge was a perfect oasis. Thank you very much for the excellence you provide.

- Danielle Shelley

Dear Danielle:

Wow - the title of your survey is so much appreciated.  I'll pass on your very kind compliments to Rola, who looks after our Crown Lounge so beautifully - and I will find out the name of the Concierge who took such good care of you and your family!

Kind regards,


Scott Travis
General Manager



Monday, May 06, 2013

Outstanding (as per normal)

I have stayed at the Prince George Hotel for business on numerous occassions over the last 7 years. I have always found this hotel to be very welcoming (a home away from home). Kudos to the pleasant and helpful staff.

- Michael Spurr

Dear Michael:

It's always a pleasure to welcome you - and your kind compliments will be shared with Terri, in Gio.
Many thanks again.

Kind regards,


Scott Travis
General Manager




Date: 5/16/2013 11:46:38 AM

Responder: Scott Travis

Subject: Thanks, from The Prince George Hotel

Dear Michael:

It is always our pleasure to welcome you too, and to be described as a "home away from home" is our greatest compliment!

Kind regards,


Scott Travis
General Manager



Friday, May 03, 2013

a good stay

Our stay at the Prince George was very enjoyable. Our rooms were comfortable and clean. The service was prompt and courteous. We felt that the food was a little expensive for breakfast. The pool was well-maintained and a reasonable temperature. Thanks.

- Peter Nkansah

Dear Peter:

Thank you so much for your positive feedback.  I am so glad that you enjoyed your stay, despite the sad circumstances.  Hope to see you again.

Kind regards,


Scott Travis
General Manager



Wednesday, May 01, 2013

Luxurious and relaxing

Excellent location Wonderful staff Great rooms

- Jody Killoran

Dear Jody:

Delighted to learn that you had no complaints!  Hope to have the pleasure of welcoming you again in the future.

Kind regards,


Scott Travis
General Manager



Wednesday, May 01, 2013

Great service

Everyone on the staff from the front desk, to the Gio staff, and the cleaners, and the door staff, were all excellent and helpfull, and made our stay a wonderful experience. Great location also. We'll be back to see you all on May 16th.

- Kenneth Beaton

Dear Ken:

Lovely comments - thank you.  I'll share with the whole team!

Kind regards,




Scott Travis
General Manager



Wednesday, May 01, 2013

Great!

The accommodations were very nice.The room was large and the view of the Citadel was nice. The room was clean however, the toilet in one of the bathrooms was not flushing properly so we just used the toilet in the other bathroom. I stayed there with my friends to celebrate finishing school and we all had a great time. Everyone was impressed with the lounge with free beverages and breakfast.

- Kelly Tomes

Dear Kelly:

Thanks for choosing The Prince George for your celebration!  Thanks for reporting the deficiency.  It's the only way we can fix things quickly.  Hope to welcome you again.

Kind regards,


Scott Travis
General Manager