A View From the Other Side

“My youngest sister... got married and with my parents away, the task fell upon me to quickly arrange and host a low-key, intimate family affair. I felt compelled to write you a quick note to tell you how thrilled I was with everything on Saturday. As you know, I can be fairly high strung... I was thoroughly anxious by Saturday afternoon (God help me when my own daughter gets married!) [Your staff member] was absolutely terrific. He put me totally at ease - was so professional, helpful and accommodated every request... When I got home I realized that the feeling that I had that was forefront was one of pride. I felt terrific to be working with the best food and beverage hotel in the city.”

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